Frequently asked questions

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.

How long does shipping take?

Shipping times may vary depending on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, and standard shipping within the country takes 3-5 business days.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping times and fees may vary depending on the destination.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return the item within 30 days for a full refund or exchange. Please refer to our Returns & Exchanges page for more details.

Are your products safe for all dog breeds?

Our products are carefully curated to meet high safety standards and are suitable for most dog breeds. However, we recommend checking product descriptions and consulting with your veterinarian for specific breed considerations.

Can I track my order?

Yes, you can track your order using the tracking number provided in your shipping confirmation email. If you have any issues with tracking, feel free to contact our customer support team for assistance.